You can purchase Silpada Jewellery with complete confidence because our Quality Assurance Guarantee has you covered!

Silpada Designs’ Quality Assurance Guarantee
Silpada Designs’ products are handcrafted from the finest .925 Sterling Silver and semi-precious, composite and man-made materials available while subscribing to the highest standards of excellence in craftsmanship. Most of our designs are proprietary or exclusive to Silpada Designs.

Customer satisfaction is our number one priority; therefore, to ensure we always exceed your expectations, we offer the following Quality Assurance Guarantee.

Exchange and Refund Policy
Within 60 days of product purchase, an item may be returned for exchange or refund with accompanying original receipt proof-of-purchase provided the item is returned in new condition. If an item is returned in exchange for an item(s) of greater value, the retail difference and applicable sales tax are required. Shipping charges are non-refundable.

Lifetime Replacement Policy
An item may be returned for replacement due to a manufacturer’s defect, with accompanying original receipt proof-of-purchase. A returned piece will be replaced with the same item. If the item is not available, the Customer may choose another item(s) of equal or greater value. If an item(s) of greater value is selected, the retail difference and applicable sales tax are required. The guarantee does not cover normal wear and tear, Safety Chains, Watch Bands, Watch Crystals and Watch Batteries.

Slight irregularities and variations in silversmith work and Leather or in natural stone colours and inclusions are characteristic of the uniqueness and individual handcraftsmanship of the product and should not be considered defects.

Return Procedures
Please contact your independent Silpada Designs Representative for return authorisation.