Customers doing business with Silpada Designs should expect our independent Representatives to comply with the DSA Consumer Code of Practice:

Key Features of the DSA Consumer Code of Practice

• Requires fair selling methods
• Gives consumers order cancellation rights that exceed those demanded by the law
• Provides consumers with a proper record of any transaction
• Respects the rights and privacy of a consumer
• Demands openness in disclosing the identity of a Company and a Direct Seller

To see the complete Consumer Code of Practice, visit the UK DSA website.

Our Dedication to Help Resolve Complaints:

A complaint involving a DSA member company (such as Silpada Designs), involving failure to comply with the above itemised provisions, may be filed with the independent Code Administrator of the DSA Code of Practice for Consumers. The Code Administrator, who is not affiliated with any member company, is responsible for enforcing the DSA Code of Practice for Consumers. The Code Administrator does everything possible to resolve complaints to the satisfaction of all parties involved, and has the authority to decide on remedies. All member companies agree to honour the Administrator's decisions. To file a DSA complaint, visit the UK DSA website.